One of the ways in which we can continue to improve our service is by listening and responding to the views of our children, parents, contractors, suppliers, stakeholders, and in particular by responding positively to complaints, and by putting mistakes right. Koolkid aims to ensure that making a complaint is as easy as possible.
At Koolkid we treat a complaint as a clear expression of dissatisfaction with our service which calls for an immediate response. We deal with it promptly, politely and when appropriate, confidentially.
We respond in the right way - for example, with an explanation, or an apology where we have got things wrong or information on any action taken etc.
We learn from complaints, use them to improve our service, and annually review our complaints policy and procedures.
If you are at one of Koolkid settings, talk to one of our Admin staff to receive further information.